Frequenty Asked Question

Purchasing

How long does it take for you to install Ziva Studio?

Once you place your order with us, Ziva Studio will be installed within 24 hours.

What is the order process?

First, you need to arrange for hosting. Not every host allows us to configure the server to meet the minimum hosting requirements on this page, that’s why we recommend Bluehost because it’s affordable, expandable and works straight out of the box.

Next, you need to buy the Ziva Studio software.

Once we receive your order you will be sent an email requesting your domain name and hosting details. On receiving a reply from your side, we will be able to install our software.

Website

I'm new to all this, how hard is it to setup?

You don’t need any technical skills for this but you must be willing to put in the time to learn. We have a documentation site to teach you about the designer and ticket support should you need our help.

The best place to learn the Opencart shopping cart platform is YouTube. There are hundreds of video tutorials that walk you through every step of its operation.

The Journal theme has extensive documentation that explains every function for styling the look and feel of your site.

Will you build my website for me?

We can quote to build your site once you have submitted a design brief. Contact us for details.

Support

What kind of support do I get?

You get 12 months FREE ticket support and version updates.

Second-year support is optional and costs $250. You will always own the software.

My support has expired?

As a part of our esteemed clientele, we value you. Please drop us an email and we shall be happy to help you.

Online Designer

I already have a website, can I just buy the designer tool on its own?

The designer tool only works with the Opencart e-commerce platform, which we install as part of the Ziva Studio package.

It’s easy to add custom pages and change the styling, so we recommend you move your website content over to the store and keep everything in one place.

However, If you really must keep your existing website then you could create a hyperlink. Get in touch with us if you want to talk!

I don't print clothing, will Ziva Studio still work for my business?

Absolutely! That’s our USP. With Ziva Studio, you can add any type of product to the store. We’ve got customers using our software in all types of personalisation industries.

Contact Us

Ask a question and we will be glad to answer you.

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+91 (976) 828-3875

49/50, 3rd Floor, 3rd Cross, Raghavendra Nagar, Hennur, Outer Ring Road, Kalyan Nagar, Bengaluru, Karnataka 560043

contact@palmatesolutions.com

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